GM Customers Don't Bring Cars Back; It was an audacious move for General Motors to offer a 60-day money-back guarantee on its products. But it seems to have worked. GM Vice Chairman Bob Lutz said Wednesday that only one person has actually returned a vehicle out of 150,000 sold since the program started on September 14.
If you read the fine print, there have only been about 100 buyers who opted to take the money-back guarantee offer in the first place. Everyone else selected a $500 cash incentive if they waived the guarantee. But still, Lutz said, there has been only one "substantiated return" of a vehicle.
That return, he said, was a Chevrolet Corvette, and the buyer decided he didn't like the manual transmission. When he brought the car back, he left with the same model, only with an automatic.
The money-back guarantee is slated to be on offer through November.
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